Restaurant staff training can seem like an elusive and impossible-to-perfect concept. It’s achievable and workable.
Try this:
1) Formulate an overview of what you want the customer or end user to experience. Take that experience into action items.
2) Train your staff on both the overview and the broken-down action items in 4 ways. In writing as part of a new hire orientation, verbally in a staff meeting, individually and lastly demonstrate the behaviors that achieve the experience you want your customers to have.
3) And follow up. Are your customers experiencing what you had hoped for? I am often reminded of the old saying “That which gets measured gets done.” Follow up and measure as restaurant staff training is what gets customers taken care of and coming back.
Is your staff delivering the same consistent quality of service? If not, give me a call or leave a comment. I’d bet that in one conversation we could figure out why and how to remedy inconsistency. Id be happy to help.
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